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Accelerate claims with AI

Root’s Claims AI analyses claims documents and information for faster, more accurate assessments.

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From documents to decisions, faster

Run AI-powered analysis against claims information and get a reasoned recommendation on whether to approve or reject, shaped by your prompt instructions.

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The Claims AI flags missing or unclear data, so your team can focus on judgment, not manual processing.

Read our Help Centre guides

Upload documents

Claims forms, certificates and supporting evidence - in whatever form they are received.

Read & extract info

Typed or handwritten, structured or messy - data is pulled accurately from every document at your command.

Recommendation

Get a reasoned approve or reject recommendation against your checks, with risks and missing information surfaced.

Reads documents, in any form

Claims forms, certificates, supporting evidence. Typed or handwritten, structured or messy, the Claims AI reads what your team uploads.

Extract data for accurate processing

Information is pulled from every document and made available to the AI, ready to use. No manual transcription or re-keying is needed, meaning less human error.

Analyses claims against your prompts

The Claims AI checks the extracted data against the prompts your business defines, recommending an action, checking a claim against your requirements and surfacing risks.

Reduce the risk of missing data

Gaps and missing information are flagged in the same pass, so your team sees them before they assess the claim.

The Root Insurance Platform's Claims AI document extraction
The Root Insurance Platform's Claims AI document analysis
The Root Insurance Platform's Claims AI prompt set-up
Root Insurance Platform's Claims AI flags missing data
Governance

The human stays in the loop

The Claims AI makes recommendations based on the available information and your prompts. It does not settle, approve, decline or pay claims, and it takes no action on a policy on its own.


Every recommendation must be reviewed by an assessor applying their own judgement to make a decision, keeping accountability where it belongs.

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Your team arrives at a decision faster, but the decision remains with a person.

CLAIMS AI

AI-enabled claims analysis tailored to your business

Your claims managers know what a good assessment looks like: the checks that matter, the risks worth watching, the actions a claim should trigger.

Context: The Claims AI lets your claims managers build their knowledge and expertise into reusable prompts
Predictability: Set once, those pre-set prompts can be run by claims personnel on every claim your team processes. The same checks, applied the same way, by everyone. That turns one person's expertise into the standard your whole team works to.
Control: You stay in control of what the Claims AI looks for and what it recommends. And because every product and process is different, you can adapt the prompt to fit yours, and change them as your business evolves.
Results: The result is a claims operation that runs on your logic, consistently, at scale.
Want to see what AI-enabled claims looks like?
Let's explore how we can help you unlock speed and efficiency in your insurance business.
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